Hi Guys
This is Jake, a headhunter in Dalian. Nice to meet you guys here.
There is a hot training position in fortune 500 IT company, which is locate in Dalian.
Here is brief JD:
Assists in the development of culture adaptability, customer handling related soft skills for technical support agents through the provision of ongoing assistance to an assigned team using a variety of coaching methods such as coaching session and on-the-job training.
And Requirement:
Thorough knowledge of Northern American culture, Americans is preferred
Outstanding mentoring and teaching ability
Committed to self-development and the subsequent development of others.
Basic knowledge of IT
Familiar with customer service practices
Excellent Customer and Telephone skills with good analytical Skills
Salary scope from 10K - 15K p/m, health insurance, etc.
For further details, please feel free to contact me any time by 131-5426-3145 or (0411)8586-8088 office hour.
Regards!
Jake
[ Last edited by D.J at 31-1-2008 14:05 ]
Last comment
Technical support engineer
Technical Support Engineers take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
And you are going to be contacted by customers who may locate in another side of this planet, culture insight and language familiarity will be your powerful tools.
Qualifications
Fluent/native English speaking, good customer service mindset, Basic knowledge in PC operation
Salary scope from 6K - 10K p/m, health insurance, etc.
For further details, please feel free to contact me any time by 131-5426-3145 or (0411)8586-8088 office hour.
Regards!
Jake